SuggestSoft.com

Customer Assistance

SupportSmith Free 1.5.1

SupportSmith Free 1.5.1: SupportSmith provides Remote Desktop and Live Support from anywhere to anywhere. SupportSmith is an integrated platform that provides Remote Desktop access and Live Customer Support, establishing secure SSH/2 AES 128-bit encrypted connections between computers, through NATs, firewalls and proxies. SupportSmith also complements the functionality of Microsoft Remote Desktop and Remote Assistance, allowing them to quickly and safely establish the connection without network barriers.






Beyond Remote Support 2007: Provide Remote Desktop Support thru firewalls in seconds via e-mail, chat & web
Beyond Remote Support 2007

Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. BRS runs as a smart client application on your desktop (no logging onto a website!), giving you speed combined with the power of web services. Support unlimited customers/license. Try it for free for 30 days and stop paying exorbitant monthly fees!

remote desktop control, pcanywhere, remote support, remote support software, remote control software, customer support, desktop sharing, helpdesk software, online collaboration, remote solution, remote assistance





Amphis - Customer 2.2: customer database + invoice/quote + email + reminders + sales/history + reports
Amphis - Customer 2.2

customers we need to phone or email, quotes or invoices we need to create, invoices that are due or overdue, customers we are expecting to call us. Simply drag and drop an email from Outlook onto the main form to add an email to the customer history. Automatically displays the corresponding customer record. Creates a new customer record if the customer doesn`t already exist. More than 30 customizable fields to store information specific to your business

network, sales, spreadsheet, print, email, customise, quote, customer record, export, client database, mail merge, email reply, video



CustomerBase 5.1: One complete CRM system for the medium size company - keep you customer visible.
CustomerBase 5.1

Customer Card, and you can of cause make as many contacts as you need to. From the Customer Card you can go directly to the Order Base, where you can find information about earlier order or make en new order, agreements and notes. All reports are made within the CustomerBase` order system - just click to add a new report, fill out the order and it will be stored together with the the customer - and help you to easy get a overview of the different

database, account, order, customer, relation, product, manage



EasyCustomer 3.6: Customer database (CRM). EasyCustomers makes your services much more efficient.
EasyCustomer 3.6

Customers - program is a customer database. The program enables you to store, edit and search for information about your customers, keep records of your contacts with them, schedule your contacts, send personalized Email messages etc. EasyCustomers makes your services much more efficient. The program allows you to differentiate customers on the basis of criteria that are already available (profession, supervisor, info as to where a customer came

person, contatcs, customer, mailing, clients



VueChat Customer Service 1.5: Web based Customer Service with live video/voice chat, instant messaging and CRM
VueChat Customer Service 1.5

VueChat Personal Edition enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

video camera, website, live voice, express, corporate, video chat, user, business, server, representative, customer service software, customer support software, unix



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ProvideSupport: Live Chat for Website 4.2.6

Website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, SSL encrypted chats, visitor`s geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer`s side. Easy to setup, easy to use. Fully functional 10-day free trial.

customer service software, support, website, livesupport, livehelp, push web pages, helpdesk, chat, web site, live chat software, software, visitor monitoring, live assistance


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World IT News

  • Quorum Initiates Three More "Next Generation" Integration Points under General Motors IDMS ProgramCALGARY, ALBERTA--(Marketwire - Aug. 22, 2008) - Quorum Information Technologies Inc. (Quorum) (TSX VENTURE:QIS) announced today that it has received specifications from General Motors (GM) under its GM Integrated Dealer Management System (IDMS) contract to develop and deploy three additional Business to Business (B2B) integration points for all GM Dealers utilizing Quorum's dealership management system, XSELLERATOR(TM). Quorum recently completed and deployed the Parts Order integration point to its GM dealership customers. With the opportunity for three added integration points, Quorum is now actively working on a total 10 "next generation" integration points for delivery in 2008 and 2009. Under the GM IDMS agreement, GM and Quorum work together to bring value-added integration between the auto manufacturer and the systems that GM's dealers use. Each integration point further optimizes the channel by improving efficiency and increasing customer responsiveness at the dealership level.
  • Geotest Introduces GP1612H Function GeneratorIRVINE, CA--(Marketwire - August 22, 2008) - As part of its successful line of legacyinstrumentation replacement products, Geotest has introduced the GP1612H, a100% form-fit-function replacement solution for the obsolete HP 8112A pulsegenerator. The GP1612H is a 100% drop-in replacement for the HewlettPackard 8112A, requiring no code modification and offering fullcompatibility with the HP 8112A's features and functions. "As a replacement for the obsolete HP 8112A, the GP1612H offers the mostcost-effective replacement solution on the market," said Loofie Gutterman,Geotest president. "The GP1612H joins other members of our legacyreplacement product family in combating the growing problem of testequipment obsolescence."
  • Nortel to Develop Unique 3-D Virtual Web Tool for Online CollaborationNew Incubation Solution Ideal for eCommerce, Business Meetings and Training
  • Salary.com(TM) Reinforces Global Leadership Position With Expanded Management TeamStrategic Engagement and Senior Management Appointments Build on Record Participation Levels in IPAS(R) Survey
  • HCL Completes Guidewire ClaimCenter Deployment for New Jersey Manufacturers Insurance CompanyHCL Helps Drive IT Transformation for NJM With Implementation of Guidewire ClaimCenter(R)